Shipping/Refund Policy

Thank you for shopping at FashionVista! We are dedicated to providing you with the best possible shopping experience, including efficient and reliable shipping services.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fashionvista.org.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fashionvista.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fashionvista.org.

 

This Shipping Policy outlines important information about our shipping procedures, including rates, delivery times, and international shipping options.

Domestic Shipping (Within [Country]):

  • Shipping Carriers: We partner with reputable shipping carriers to ensure timely and secure delivery of your orders. 
  • Shipping Rates: Shipping rates are calculated based on the weight of your order, destination address, and selected shipping method. You can view the shipping cost for your order during the checkout process before finalizing your purchase.
  • Delivery Times: Orders are typically processed and shipped within 6 -10 business days of payment confirmation. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.

International Shipping:

  • International Destinations: We offer international shipping to select countries outside of the United States. You can view the list of available international shipping destinations during the checkout process.
  • Customs and Duties: Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the item price or shipping cost.
  • Delivery Times: International delivery times vary depending on the destination country, customs clearance procedures, and selected shipping method. Estimated delivery times will be provided during the checkout process.

Order Tracking:

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment online.
  • Order Status Updates: We will provide regular updates on the status of your order, including confirmation of shipment and delivery notifications.

Shipping Restrictions:

  • P.O. Box Addresses: Please note that we are unable to ship to P.O. Box addresses. Please provide a valid street address for delivery.
  • Restricted Items: Certain items may be subject to shipping restrictions or regulations imposed by shipping carriers or destination countries. We will notify you if any items in your order are restricted or prohibited from shipping.

Shipping Policy Updates:

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Shipping Policy periodically for any changes.

Contact Us:

If you have any questions or concerns about our Shipping Policy or the shipping of your order, please contact us at [contact email or phone number].

Thank you for choosing FashionVista. We appreciate your business and look forward to serving you!

Last Updated: 03/15/2024